Investment Management Training :: essays research papers

Is There a Return on the enthronement of Management Training?Customer comfort is no doubt babelike on a great number of variables. While it whitethorn be difficult to measure the actual benefits of reading in terms of node satisfaction, it appears essential to provide some type of training for employees to improve byplay performance. According to Smith (2001), staffs who strike received formal training have been found to be up to 230 percent more productive than ferocious colleagues working in the same role. Therefore, it becomes clear that the violatement of an organizations human resources is a high priority for todays profession leaders.Preparation of staff should be well-planned and supportive of the companys goals. prosperous companies build a consistent system with clear constraints, allowing employees some immunity accompanied with responsibility (Collins, 2001). Managers simply can non rely on their employees coming in with all the necessary skills to be successf ul in their positions. Some may require more computer skills, while others need receptionist or eon management skills. Individual needs should drive the training program and this is not always an easy task to accomplish. A one-size-fits-all approach to management training will most likely not be highly successful. Larry Seldon, a Columbia University professor, stresses that divergent customers have different customs, different values, different psyches and different needs. (CNNMONEY, 2004) Each employees needs may be as individual(a) as their customers needs. When dealing with human emotions and performance, the results are not always predictable or certain. A recent University of Michigan study revealed that customer satisfaction has declined about three percent over the last five long time (CNNMoney, 2004). Good managers recognize that customer service and satisfaction are gravestone elements to be successful in the business world. Training is one of the native ways to increa se employee skills and productivity. Employees need to be well-trained in flowing trick skills, and learn new skills on a continuing basis in order to remain competitive (Fernald & Solomon, 1998). Employers need to provide ample opportunities for employees to develop their abilities.A new method of providing this training is through the use of the Internet. folksy communities with small businesses do not have the resources available to provide ongoing, magisterial training programs for their employees. William Shuffstall, County senior extension agent, maintains that small businesses need to stay viable because their communities depend on them to keep the local economy alive (Burlingame, 2002). The potent use of technology can assist these small businesses with effective and current training strategies.